Terms of Service

You must be at least 18 years old and authorized to bind the organization on whose behalf you are acting. You represent that you have the authority to enroll your personnel, visitors, and contractors in the Service and to share their information as described in our Privacy Policy.

You are responsible for safeguarding account credentials and for all activity under your account. Notify us promptly of any unauthorized use. Administrators control which users may trigger events, manage rosters, and publish broadcasts; you are responsible for assigning roles appropriate to your organization.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law;
• Upload data you do not have the right to collect or store;
• Enroll biometric face data for any person who has not consented in writing;
• Attempt to reverse engineer, decompile, or disrupt the Service or its infrastructure;
• Resell or sublicense access to the Service without our written consent.

We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal safety and accountability operations during your subscription term. The Service, the "MusterLogix" and "Muster Logix Suite" marks, designs, workflows, and all content are proprietary to MBG and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or content.

The Service is an accountability and record-keeping tool intended to support — not replace — your emergency action plan, alarm systems, and emergency response procedures. The Service does not detect emergencies, summon emergency services, or guarantee that any person will be accounted for. You remain solely responsible for triggering alarms, contacting emergency services, and ensuring the safety of personnel. You must not rely on the Service as the sole means of life-safety notification.

Paid plans (Starter, Guided, Concierge Guided, and Enterprise) are billed through Stripe at the published rates. A free "Drill-Only" trial may be offered for evaluation; trial features may be limited or revoked at any time. Subscription fees are non-refundable except where required by law. We may change pricing with reasonable advance notice; price changes take effect at your next renewal.

Face-match check-in is optional. Where enabled, you must obtain and document each individual's written consent before enrolling a face descriptor, as further described in our Privacy Policy. You are responsible for complying with applicable biometric privacy laws (including, where relevant, Illinois BIPA, Texas CUBI, and Washington RCW 19.375). We are not liable for your failure to obtain consent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CHECK-IN OR BROADCASTS WILL BE DELIVERED IN REAL TIME OR AT ALL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MBG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF LIFE, INJURY, PROPERTY DAMAGE, OR LOST PROFITS ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify and hold harmless MBG and its affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your failure to obtain required consents — including biometric consent — from your personnel.

You may cancel your account at any time. We may suspend or terminate access if you breach these Terms or if continued access creates legal or security risk for us. Upon termination, your right to use the Service ends; we may delete your data in accordance with our retention policy.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Massachusetts for any dispute arising from these Terms or the Service.

We may update these Terms from time to time. Material changes will be posted with an updated "Last updated" date; continued use of the Service after changes constitutes acceptance.

Questions about these Terms may be directed to Marlborough Business Group LLC at info@marlboroughbusinessgroup.com or (508) 919-6172.